Privacy Policy

1. Information We Collect

• Contact details — name, email address, phone number, and mailing address you provide when booking or creating an account.
• Identity & license — driver's license number, state, expiry, and a photo of your license, required to rent a vehicle.
• Insurance details — provider, policy number, and card image, if you choose to share them (optional).
• Booking & payment data — rental dates, vehicle, deposit, and payment confirmations processed through our payment provider, Stripe.
• Usage & device data — pages viewed, browser, device, approximate location (city/region/country), and referring URLs, collected automatically for analytics.
• Messages — the content of messages you send us through our in-app chat or messaging system.

2. How We Use Your Information

• To process and fulfill vehicle rental bookings, including verifying your identity and driver's license.
• To communicate with you about your booking, account, and rentals.
• To send SMS messages related to your rental (confirmations, reminders, and updates) — see Section 3 below.
• To send marketing and promotional messages, only with your consent, which you may withdraw at any time.
• To provide customer support and respond to your inquiries.
• To improve our services, website, and marketing through analytics.
• To comply with legal obligations and protect against fraud.

3. SMS Text Messaging & Phone Consent

By providing your phone number and booking a rental or opting in, you consent to receive SMS text messages from Hooptie Rentals using an automatic telephone dialing system. Message types may include:

• Rental booking confirmations and receipts
• Pickup and return reminders
• Booking status updates and time-sensitive alerts
• Promotional offers and weekly deal messages (marketing)

Message frequency: Transactional messages as needed for your rental; marketing messages up to once per week. Message and data rates may apply depending on your mobile carrier plan.

Opt out anytime: Reply STOP to any message to unsubscribe from all SMS messaging. Reply HELP for support. You can also opt out by calling or texting 754-600-1016 or emailing us through our Contact page.

We do not sell your phone number or SMS data. SMS messaging is provided through our carrier-registered campaigns in compliance with U.S. A2P 10DLC regulations and the Telephone Consumer Protection Act (TCPA).

4. Sharing Your Information

We share your information only as necessary to operate our business:

• Service providers — Stripe (payments), Twilio (SMS delivery), and our hosting and analytics providers, under contracts that protect your data.
• Legal compliance — when required by law, court order, or to protect our rights and safety.
• Business transfers — in connection with a merger, sale, or asset transfer, subject to confidentiality.

We never sell your personal information to third parties for marketing.

5. Data Retention

We keep your information for as long as your account is active and as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Driver's license and rental records are retained per applicable Florida and federal requirements.

6. Your Privacy Rights

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of the sale or sharing of your personal information
• Withdraw consent for SMS marketing at any time

To exercise any of these rights, contact us through our Contact page or call 754-600-1016.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Payment information is handled entirely by Stripe and is not stored on our servers.

8. Children's Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically.

10. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us through our Contact page or call/text 754-600-1016.